If you have received the tracking number, check the status of your order.
If you have problems with your shipment and you think it has been lost, please email us. We will coordinate with the shipping company to investigate the status of your shipment and find a solution.
Handy Gym shipping cost is dependent on your location within the United States.
If you have received your order and you are missing a part, please email us with your purchase details and the details of your problem. We will review the details of your order and provide you with a solution.
If you have received any damaged or defective parts in your order, you should contact us through email with the details of your purchase and attached images where the defect can be seen. We will review your case to give you a solution.
It is mandatory to carefully read the User Manual and follow the instructions for use and safety before starting any activity with Handy Gym. Incorrect use may result in loss of product warranty.
Handy Gym has been designed and manufactured as a high-quality device. If a manufacturing defect occurs, the warranty covers the replacement of the product within the following periods from the date of purchase:
Handy Gym Main Machine Body and Base: 24 months
Handy Gym Portable Platform and Discs: 12 months
All Other Handy Gym Accessories and Parts: 6 months
See the Handy Gym Warranty details.
The product warranty does not cover:
Damage caused by misuse of the device as indicated in our User Manual, damage caused in shipping, impact, negligence, vandalism, tampering, unauthorized handling, impact, negligence, vandalism, unauthorized tampering, spillage of liquids or exposure to the elements. Repairs modiﬁcations to the machine or its accessories that are not made by authorized personnel are also not permitted.
We aim to respond to any return request within 7 business days of your inquiry. The estimated time for Handy Gym’s review and subsequent refund will depend on shipping and logistic arrangements until the product is received at our facilities.